Man With Van Dalston Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Dalston provides moving, lifting, loading, unloading, and related transport services to customers in the UK. By making a booking, you agree that these terms apply to the service requested, whether the work involves a small collection, a single-item move, a part-load delivery, or a larger domestic or commercial relocation. In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer or the person placing the booking.

These terms are intended to be fair, clear, and consistent with UK consumer and transport standards. They explain how bookings are accepted, how prices are calculated, what happens if the work changes, when payment is due, and how cancellations are handled. They also explain each party’s responsibilities regarding access, property condition, waste disposal, and legal compliance. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.

The wording in this document applies to all standard service arrangements arranged under the Man With Van Dalston name, including pre-booked and same-day work where available. Any special arrangement must be agreed in writing before the job begins. If there is any inconsistency between these terms and a written quotation or confirmed job specification, the written quotation or job specification will take priority only to the extent of that inconsistency.

Booking process begins when you provide the details of the job and we confirm availability. A booking request may include information such as the collection and delivery addresses, type and quantity of items, access conditions, preferred date and time, estimated duration, and whether any additional labour or equipment is needed. We may ask for photographs, item dimensions, or other details to assess the work properly. Any quotation is based on the information supplied at the time and may be revised if the job description changes.

A booking is not confirmed until we have accepted the work and, where required, received any deposit or advance payment that may apply. We may decline or withdraw a quotation if the information supplied is incomplete, inaccurate, or materially different from the actual job requirements. If the job is time-sensitive, you are responsible for giving accurate timing information and ensuring that any parking, access, or site restrictions are disclosed in advance. We are not liable for delays caused by undisclosed restrictions, access problems, or waiting times beyond our reasonable control.

Where a time slot is agreed, we will use reasonable efforts to attend within that period. However, arrival times are estimates rather than guarantees and may be affected by traffic, weather, road closures, operational delays, or earlier jobs that overrun unexpectedly. You agree to provide a safe and suitable place for loading and unloading. If the service requires an additional vehicle, more staff, or extra time because the original booking details were incomplete, the price may be adjusted accordingly.

Payments must be made in accordance with the quotation or invoice issued for the job. Unless stated otherwise, charges may be based on an hourly rate, a fixed fee, or a combination of both, together with any agreed extras such as waiting time, parking costs, congestion-related charges, specialist handling, or additional materials. All prices are stated in pounds sterling and may be subject to VAT where applicable. Any estimate given before the work starts is an estimate only unless we specifically confirm that it is fixed.

Payment is normally due on completion of the service unless we agree a different arrangement in writing. For larger or commercial jobs, we may require a deposit, part payment, or full advance payment. If payment is not received when due, we may withhold release of goods, suspend further work, or charge reasonable recovery costs permitted by law. You are responsible for ensuring that the card, bank transfer, or other payment method used is authorised and has sufficient funds available.

If you dispute an item on an invoice, you should tell us as soon as reasonably possible and provide the reasons for the dispute. You must still pay any undisputed portion of the invoice by the due date. We may correct obvious pricing errors or administrative mistakes, but we are not obliged to honour an incorrect price that is clearly mistaken or that should reasonably have been recognised as such. Discounts or promotional offers, if any, are valid only for the specific booking and period stated.

Cancellations and amendments may be made by either party, but charges may apply depending on the timing and nature of the change. If you cancel a confirmed booking, we may charge a cancellation fee that reflects any loss of time, reserved vehicle capacity, labour costs, or expenses already incurred. For bookings cancelled at short notice, including where our team has already been dispatched, a larger proportion of the agreed fee may become payable. Any deposit paid may be non-refundable where this has been stated at the time of booking.

If you need to change the date, time, addresses, or job scope, we will try to accommodate the amendment, subject to availability. However, changes may affect the price, the estimated duration, and whether the work can still be completed as planned. We may treat a significant change as a new booking. If we must cancel or reschedule due to circumstances beyond our control, we will notify you as soon as reasonably possible and offer an alternative date or refund any prepayment received for the cancelled portion of the service.

You may have statutory cancellation rights in certain circumstances, depending on how the service was booked and whether the performance has started. If the service is requested to begin within the cancellation period, you may be asked to acknowledge that you want the work to begin before that period ends and that you may lose the right to cancel once the service has been fully performed. Any consumer rights provided by law remain unaffected by these terms.

Liability is limited to losses or damage caused by our negligence, breach of contract, or failure to use reasonable care and skill. We will take reasonable care when handling your belongings, but you remain responsible for packing items properly unless we have expressly agreed to pack them for you. Fragile, high-value, sentimental, antique, electrical, or specialist items should be declared before the job begins so that appropriate precautions can be discussed. We are not liable for pre-existing damage, items packed by you that are unsuitable for transport, or damage caused by hidden defects in the goods.

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including severe weather, road incidents, vehicle breakdown, illness, accidents, civil disruption, or actions by third parties. To the fullest extent permitted by law, we do not accept liability for indirect or consequential losses, loss of profit, loss of business, missed appointments, or reputational loss. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Any claim for loss or damage must be reported to us promptly and, where possible, before the job is completed. You should inspect your goods as soon as practicable after delivery. We may ask for photographs, proof of value, or other reasonable evidence to assess any claim. If we are found liable, our responsibility will normally be limited to the repair, replacement, or reasonable reimbursement of the affected item, taking into account age, condition, and depreciation where appropriate and permitted by law.

Customer responsibilities are central to the safe delivery of the service. You must ensure that the items to be moved are accurately described, accessible, and ready at the agreed time. Floors, walls, doors, lifts, stairwells, and shared areas should be suitable for use, and you must tell us about any narrow access, parking controls, height restrictions, or other obstacles that could affect the job. If permission is required to use a loading bay, permit area, or shared building access, it is your responsibility to arrange that permission unless we agree otherwise.

You must not include hazardous, illegal, or prohibited items in the load unless we have expressly agreed in advance and such items are legally permitted to be transported by us. Prohibited items may include, among others, explosive materials, unsealed chemicals, fuel containers, asbestos, pressurised cylinders, and any goods that could endanger health, safety, or the vehicle. If prohibited items are presented for transport without prior agreement, we may refuse carriage and charge for wasted attendance or any resulting disposal costs where lawful.

Waste regulations apply where items are being removed for disposal rather than relocation. We comply with relevant UK waste and environmental rules, including the duty of care that applies to waste carriers and waste transfer arrangements where relevant. If the job includes disposal, you warrant that you have the right to dispose of the items and that they are not contaminated, hazardous, or unlawful to handle without prior notice. We may refuse any waste that we reasonably believe is not suitable for collection or that requires a specialist licence, permit, or disposal route.

Where waste collection is agreed, you remain responsible for accurately describing the nature of the materials and separating any items that need special handling. We may charge additional fees for load sorting, disposal documentation, recycling charges, environmental levies, or third-party facilities. If waste is misdeclared, and this causes extra costs, delays, or compliance issues, those costs may be passed on to you. We reserve the right to inspect items before loading and to refuse any material that would place us in breach of applicable legislation or licence conditions.

You must not ask us to dispose of controlled waste unlawfully, and you should not assume that collection means we will remove everything without question. We will decide, in good faith and in line with the law, whether items can be carried, recycled, reused, or taken to an approved disposal facility. Where relevant, records may be retained to show lawful transfer or disposal. If we suspect that the items involve illegal dumping, fly-tipping, or unsafe disposal arrangements, we may decline the work and, where appropriate, report the matter to the relevant authorities.

Governing law for these terms is the law of England and Wales. Any dispute arising from or connected with the service, the booking, or these terms will be handled by the courts of England and Wales, unless mandatory consumer law provides otherwise. If you are a consumer resident in Scotland or Northern Ireland, you may also benefit from certain mandatory rights or local jurisdiction rules that cannot be excluded by agreement. These terms are intended to operate in a way that respects all applicable statutory rights.

We may update these Terms and Conditions from time to time to reflect changes in law, business practices, or service arrangements. The version that applies to your booking will be the version in force at the time your booking is confirmed, unless a change in law requires immediate application of a new provision. A failure by us to enforce any right under these terms does not waive that right. No third party has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless we expressly agree otherwise in writing.

If any dispute cannot be resolved informally, both parties should act reasonably and in good faith to find a practical solution. This may include reviewing the booking details, checking evidence of damage or delay, or discussing an appropriate refund, adjustment, or repair. Nothing in these terms prevents either party from pursuing lawful remedies. By proceeding with a booking for Man With Van Dalston, you confirm that you have read, understood, and agreed to these Terms and Conditions.