Privacy Policy - Man With Van Dalston

Last updated: 2026

This Privacy Policy explains how Man With Van Dalston collects, uses, stores, shares, and protects personal data when providing moving, delivery, transport, and related services. It applies to all Man With Van Dalston customers in the area, including individuals, households, landlords, tenants, and businesses that use our services.

We are committed to handling personal data in a lawful, fair, and transparent way in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Man With Van Dalston is the controller of the personal data collected for the purposes described in this policy. This means we decide how and why your personal data is used. In some circumstances, we may also share data with third-party service providers acting as processors on our behalf, who must follow our instructions and protect your information.

2. Personal Data We Collect

We only collect personal data that is necessary for providing our services, managing bookings, communicating with customers, and meeting legal obligations. Depending on how you interact with us, we may collect the following categories of data:

Identity data: name, title, and any relevant identification details required for service delivery.
Contact data: address, email address, telephone number, and correspondence details.
Booking and service data: moving dates, property details, item lists, access information, service preferences, and quoted requirements.
Payment data: billing details, payment status, and transaction records. We do not knowingly retain full card details unless necessary for processing by a secure payment provider.
Communication data: messages, call notes, emails, and service-related queries or complaints.
Technical data: limited information such as device type, browser data, and usage patterns if collected through digital systems used to manage inquiries or bookings.
Special category data: in normal circumstances, we do not intentionally collect special category data. If such information is provided by you voluntarily and is necessary for service delivery, we will only process it where a lawful basis exists and additional safeguards are in place.

We may also collect information from third parties where needed, such as landlords, agents, or business representatives who arrange services on your behalf, provided they have the authority to share that information.

3. How We Use Your Data

We use personal data only for legitimate business and operational purposes. These include:

providing moving and transport services;
creating and managing quotes and bookings;
communicating about scheduling, access, and service requirements;
processing payments and maintaining financial records;
handling complaints, disputes, or claims;
improving our services, planning logistics, and maintaining service quality;
meeting legal, tax, accounting, and insurance obligations;
preventing fraud, misuse, or unauthorised activity.

We do not use personal data for purposes that are incompatible with the reason it was collected.

4. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis to process personal data. The lawful bases we rely on are:

Contract

We process your personal data when it is necessary to perform a contract with you or to take steps at your request before entering into a contract. This applies to booking services, arranging transport, issuing invoices, and completing moving work.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. This may include managing customer relationships, improving services, preventing fraud, and maintaining internal records.

Legal Obligation

We may process and retain certain information to comply with legal obligations, including tax, accounting, insurance, and regulatory requirements.

Consent

In limited situations, we may rely on your consent, for example where you choose to receive certain non-essential communications or provide optional information. You may withdraw consent at any time, where consent is the basis for processing.

Vital Interests

In rare cases, we may process data to protect someone’s vital interests, such as in an emergency involving health or safety.

5. Sharing Your Personal Data

We may share personal data with carefully selected processors and service providers who help us deliver our services. These parties are only permitted to use your data according to our instructions and for the agreed purpose. Examples may include:

payment processors handling secure transactions;
accountants and bookkeeping providers supporting financial administration;
IT and software providers maintaining booking, communication, and record systems;
insurance providers or claims handlers where required for risk management;
professional advisers such as legal or tax advisers;
subcontractors or operational partners assisting with service delivery where necessary.

We may also disclose information where required by law, court order, or lawful request by public authorities. We do not sell personal data.

6. International Transfers

If any processor or service provider stores or accesses data outside the United Kingdom, we will ensure appropriate safeguards are in place. These may include adequacy regulations, standard contractual clauses, or other legally approved transfer mechanisms to protect your information to a standard required under UK GDPR.

7. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, and reporting requirements. Retention periods depend on the type of data and why we hold it.

Booking and service records: retained for the period needed to manage the customer relationship and resolve any post-service issues.
Financial and tax records: retained for the period required by law.
Correspondence and complaint records: retained for a reasonable period to evidence communications and handle disputes.
Marketing or consent-based records: retained until you withdraw consent or the data is no longer needed.

When personal data is no longer required, it will be securely deleted, anonymised, or archived in accordance with our internal retention practices.

8. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and restricted system permissions.

While no system can be guaranteed to be completely secure, we take data protection seriously and continually review our safeguards.

9. Your Rights Under GDPR

You have rights in relation to your personal data. These rights may apply depending on the legal basis for processing and the circumstances of the request. They include:

Right of access: you can request a copy of the personal data we hold about you.
Right to rectification: you can ask us to correct inaccurate or incomplete data.
Right to erasure: you can request deletion of your data in certain circumstances.
Right to restrict processing: you can ask us to limit how we use your data in certain situations.
Right to data portability: you may request that data you provided to us be transferred to you or another controller, where applicable.
Right to object: you can object to processing based on legitimate interests or direct marketing.
Right to withdraw consent: where processing relies on consent, you can withdraw it at any time.

If you wish to exercise any of these rights, we may need to verify your identity before responding. We will handle requests within the time limits required by law.

10. Children’s Data

Our services are not directed at children, and we do not knowingly collect personal data from children except where it is necessary to provide a service arranged by a parent, guardian, or responsible adult. If we become aware that we have collected data unlawfully, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically to stay informed about how we protect personal data.

12. Summary of Our Commitment

We aim to process personal data with care, transparency, and respect. Man With Van Dalston collects only the information needed to provide reliable services, uses it for clear and lawful purposes, and retains it only as long as required. We also work with trusted processors, apply appropriate safeguards, and support your rights under data protection law.

This policy applies to all Man With Van Dalston customers in the area and is intended to provide clear, GDPR-compliant information about how your data is handled.