Privacy Policy
Man with Van Dalston Privacy Policy
This Privacy Policy explains how Man with Van Dalston collects, uses, stores, and protects personal data relating to its customers and prospective customers. It applies to all Man with Van Dalston customers in the local area who use our moving, transport, and related services, whether you contact us online, by message, or in person.
Man with Van Dalston acts as a data controller when handling your personal data in connection with enquiries, bookings, and the delivery of our services. We are committed to complying with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and relevant data protection laws.
Personal data we collect
We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:
Identification data such as your full name and, where relevant for business customers, job title or role.
Contact details such as home or business address, collection and delivery addresses, and any alternative contact person you provide for access or delivery instructions.
Communication data such as the content of messages you send to us, including enquiries, quotes, booking confirmations, complaints, or feedback, and any notes we make when speaking with you.
Service and booking details such as dates and times of your booking, type of move or transport, inventory notes, access information, and any special instructions you provide.
Payment related information such as payment method and transaction details provided to us by you or by payment processors. We do not store or process full card details ourselves; this is handled securely by our chosen payment processors.
Technical usage data when you interact with our website or online ads, such as IP address, device information, approximate location, pages visited, and information derived from cookies or similar technologies, where applicable and lawful.
Marketing preferences such as whether you wish to receive updates, offers, or service announcements from us and how you prefer to be contacted.
How we collect your data
We collect personal data from you directly when you make an enquiry, request a quote, make a booking, contact us with questions, or give feedback. This may be done through our website, online forms, digital messages, or phone calls, and when you provide us with details of collection and delivery addresses.
We may also obtain data from third parties where you have given permission or where it is necessary for our services. This can include referrals from comparison or directory sites you have used, or information from payment processors confirming your payment status.
We may collect limited technical and usage data automatically when you use our website or interact with our online content. This includes information provided by your browser or device.
Lawful basis for processing
We rely on several lawful bases for processing your personal data in accordance with the GDPR.
Contract: We process your personal data when it is necessary to provide a quote, take steps at your request before entering into a contract, and to perform our contract with you. This includes managing bookings, providing moving services, communicating about your booking, and handling payments.
Legitimate interests: We process personal data for our legitimate business interests, provided your rights and freedoms do not override those interests. Examples include improving our services, managing our business, maintaining records for planning and logistics, and responding to general enquiries.
Legal obligations: We may process and retain certain data to comply with legal and regulatory requirements, such as tax and accounting rules, and to respond to lawful requests from public authorities.
Consent: In some cases we rely on your consent, for example for certain types of marketing communications or the use of optional cookies where required by law. You can withdraw your consent at any time by contacting us or following any unsubscribe instructions provided.
How we use your personal data
We use your personal data for the following purposes.
To respond to enquiries and provide quotations for our services.
To manage bookings, plan routes, allocate vehicles and staff, and provide moving and transport services.
To process payments, issue invoices, and handle refunds where necessary.
To communicate with you about your booking, including confirmations, reminders, changes, or issues affecting your service.
To manage customer relationships, handle complaints, and gather feedback to improve our services.
To keep appropriate business, financial, and operational records.
To protect our business and our customers by preventing and detecting fraud, misuse, or security incidents.
To send you marketing communications about our services where we have a lawful basis to do so and you have not opted out.
Data sharing and processors
We do not sell your personal data. We may share your data with trusted third parties who act as data processors on our behalf or as separate data controllers where required.
Service and technology providers such as hosting companies, website and software support providers, and customer relationship tools that help us manage enquiries and bookings.
Payment processors that handle card or electronic payments securely and provide us with confirmation of payment status.
Professional advisers such as accountants or legal advisers where necessary for our legitimate business and legal purposes.
Public authorities, regulators, or law enforcement agencies where we are legally required to do so or where sharing is necessary to protect our rights or the rights of others.
Where third parties act as processors, they are only permitted to process your data in accordance with our instructions, must keep your data secure, and are not allowed to use it for their own purposes.
International transfers
If any of our processors or service providers transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent measures required by data protection law.
Data retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying legal, accounting, or reporting requirements.
Enquiry and quote information may be kept for a limited period to respond to follow up questions, manage potential bookings, and maintain business records.
Booking and service records, including contact details, service details, and transaction information, are generally retained for a period consistent with accounting and tax rules and to enable us to respond to any queries or disputes relating to the service.
Marketing data and preferences are kept until you opt out or withdraw consent, or until we determine that the information is no longer needed for the purposes for which it was collected.
When retention periods expire, we will securely delete or anonymise your personal data.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.
Right of access: You have the right to request confirmation that we process your personal data and to receive a copy of the data we hold about you.
Right to rectification: You can ask us to correct or update any inaccurate or incomplete personal data.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restriction: You may request that we restrict our processing of your personal data in specific situations, such as while we verify its accuracy or consider an objection you have raised.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have an absolute right to object to direct marketing at any time.
Right to data portability: In certain circumstances, you may request that we provide you or another controller with your personal data in a structured, commonly used, and machine readable format.
Right to withdraw consent: Where we process your data based on your consent, you can withdraw that consent at any time. Withdrawn consent does not affect past processing carried out while the consent was valid.
You also have the right to lodge a complaint with a supervisory authority if you are unhappy with how we handle your personal data. In the United Kingdom, this is typically the Information Commissioner's Office. We encourage you to contact us first so that we can seek to resolve any concerns.
Security of your data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to those staff and processors who need it for their duties, using secure systems, and reviewing our security practices regularly.
Customers in the local area
This Privacy Policy applies to all Man with Van Dalston customers and prospective customers in the local area who use or enquire about our services. By providing your personal data and using our services, you acknowledge that you have been informed about how your data is collected and used in accordance with this policy.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any significant changes will be explained in an updated version of this policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.
